Privacy Policy
A legal disclaimer
1. Introduction
Welcome to Novena App. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile application and website (collectively, the "Services").
2. Information We Collect
a. Personal Information:
We may collect personal information that you provide to us, such as your name, email address, phone number, and payment information.
b. Usage Data:
We automatically collect information about your interactions with our Services, such as device information, IP address, browser type, operating system, and app usage data.
c. Cookies and Tracking Technologies:*
We use cookies and similar technologies to enhance your experience and gather information about your usage patterns.
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our Services
- Improve, personalize, and expand our Services
- Communicate with you, including customer support
- Process transactions and send related information
- Comply with legal obligations and enforce our policies
4. Sharing Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- With your consent
- With service providers who perform services on our behalf
- For legal reasons, such as complying with a subpoena or similar legal process
- To protect our rights and the safety of our users
5. Your Rights and Choices
a. Access and Correction:
You have the right to access and correct your personal information.
b. Data Portability:
You can request a copy of your personal information in a structured, machine-readable format.
c. Deletion:
You can request the deletion of your personal information, subject to certain exceptions.
d. Opt-Out:
You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Children's Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Novena App by The Glow Collective LLC
5469 Castle Hills Dr.
San Diego, CA 92109
10. Additional Information for California Residents
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
a. Right to Know:
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
b. Right to Delete:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
c. Right to Opt-Out of Sale:
You have the right to opt-out of the sale of your personal information. However, we do not sell personal information.
d. Non-Discrimination:
We will not discriminate against you for exercising any of your CCPA rights. To exercise your CCPA rights, please contact us using the contact information provided above.
11. Additional Information for U.S. Federal Compliance
We comply with the Children’s Online Privacy Protection Act (COPPA) and other federal regulations regarding the collection and use of personal information.
a. COPPA:
We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected such information, we will delete it from our records.
b. Other Federal Regulations:
We adhere to the Federal Trade Commission's (FTC) guidelines on privacy and data protection, and we comply with applicable federal laws regarding data security and privacy.